Refund Policy

Effective date: October 26, 2026

We want customers to feel confident when using AI Tiny Desk. If you believe a purchase was made in error or the service did not perform as expected, contact support@ai-tiny-desk.org and include your order details.

1. Refund window
Refund requests should be submitted within 30 days of the original purchase date.

2. Eligible situations
Refunds may be considered for accidental duplicate purchases, technical failures that prevented reasonable use of the service, billing issues that could not be resolved through support, or charges for failed renders (failed renders are normally refunded automatically).

3. Non-refundable situations
Refunds are generally not available for completed generations already delivered successfully, extensive credit usage after successful delivery, abuse of the platform, or dissatisfaction caused by unsupported inputs or expectations outside what we advertise (one photo in, ~15-second video out).

4. Review process
Each request is reviewed manually. We may ask for screenshots, order references, generation IDs, or a short description of the problem so we can verify the issue.

5. Processing time
Approved refunds are returned to the original payment method. Processing times depend on your payment provider and financial institution.

6. Contact
Send refund requests to support@ai-tiny-desk.org.